Library and Information Science

Library and Information Science ISSN: 2435-8495
三田図書館・情報学会 Mita Society for Library and Information Science
〒108‒8345 東京都港区三田2‒15‒45 慶應義塾大学文学部図書館・情報学専攻内 c/o Keio University, 2-15-45 Mita, Minato-ku, Tokyo 108-8345, Japan
Library and Information Science 88: 1-23 (2022)

原著論文Original Article

健康および社会的な支援に関する視覚障害者の情報ニーズとそれを満たすための情報源視覚障害者支援施設に関わる人びとを対象としたインタビューを通じてVisually Impaired People’s Information Needs and Sources on Health and Social Support: Interviews with Stakeholders of Services for People with Visual Impairment

慶應義塾大学大学院文学研究科Graduate School of Library and Information Science, Keio University ◇ 〒108–8345 東京都港区三田2–15–45 ◇ 2–15–45 Mita, Minato-ku, Tokyo 108–8345, Japan

受付日:2022年2月16日Received: February 16, 2022
受理日:2022年7月24日Accepted: July 24, 2022
発行日:2022年12月30日Published: December 30, 2022

目的】本研究は,視覚障害者の情報ニーズおよびそれを満たす情報源を明らかにすることを目的とする。当事者や支援者が情報入手の困難さを認識しているトピックの中から,とくに健康および社会的な支援に関する情報に焦点を絞る。そのために,Nick Moore(2000)による視覚障害者が必要とする情報の8つのカテゴリを用いた。そのカテゴリとは,「目の病気,その治療」,「給付や給付金」,「一般的な健康情報」,「福祉用具」,「住宅や居住施設」,「移動」,「サービスや施設」,「雇用や教育,訓練」である。



Purpose: This study aims at examining information seeking behavior of visually impaired people in Japan. N. Moore divided routine information required by visually impaired people into eight categories: ‘The condition and its treatment,’ ‘benefits and money,’ ‘general health,’ ‘aids and equipment,’ ‘housing and accommodation,’ ‘mobility,’ ‘services and facilities,’ and ‘employment, education and training.’ We used these categories as a tool to understand the information needs and sources of visually impaired people.

Methods: Structured and semi-structured interviews were conducted with 18 visually impaired people, aged between 30 to 70 years. They were stakeholders of services for visually impaired people. In the structured interviews, demographic features and the methods of obtaining routine information were inquired. The semi-structured interview inquired about their information needs and sources, and their difficulties while seeking information.

Results: The participants employed numerous ways of obtaining information. Information needs about ‘mobility’ were most frequently mentioned by the participants, which was followed by ‘benefits and money,’ ‘general health,’ and ‘aids and equipment.’ Most of the required information was supplied by the Internet and family members, friends, and acquaintances of the participants. However, most of participants experienced difficulties caused by insufficient access to information on the Internet and had to ask sighted people for help. In addition, it was observed that the needs were not completely fulfilled owing to the barriers visually impaired people faced even after obtaining effective information. To solve their problems, participants often sought help from other visually impaired people who faced the same problem in the past.

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